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Recovering after an unsettling in-store attack that left their store damaged and one of them injured, Domus owners Luisa Cerutti and Nicki Lindheimer are grateful for the uplifting and unwavering support of the Hell’s Kitchen community in their time of need. 

Domus co-owners Luisa Cerutti and Nicki Lindheimer photographed in 2019. Photo: Phil O’Brien

“We don’t want to focus too much too much on what happened,” said Cerutti of the July 1 incident where a man physically assaulted Lindheimer inside the store. “We decided to say something on Instagram because we want to honor the fact that people have really been coming to our support and showering us with love.” 

Love and community care are of the highest importance to Cerutti and Lindheimer — who emphasized that all are welcome in their charming, thoughtfully-curated home decor store that’s been a staple of Hell’s Kitchen for decades and the winner of a W42ST reader award for Best Store in 2020. “Sometimes we have people who wander in who do try to take the merchandise, but they’re usually not threatening and we’re usually able to humor them to give it back,” said Cerutti. 

But on July 1 – just a few doors away from the place where a Turkish man was stabbed in a vicious hate crime earlier this year — a shirtless man entered the store, refused to leave and attempted to take the couple’s jar filled with donations for Ukraine aid — “He pushed me up against a glass cabinet which shattered,” said Lindheimer, “and then the jar that he was holding broke and Nicki fell on it and cut her arm,” added Cerutti. 

In a statement, the NYPD told W42ST: “On July 1, 2022 at 3:10 pm Jamel Gram 30-year-old male was asked to leave the establishment when he forced his way into the location a removed a tip jar. He then shoved a 58-year-old woman into a glass cabinet causing a laceration to her back and shoulder. Gram was charged with robbery.”

Customer will have to ring a bell to enter Domus until the owners have managed to sort new security measures after the attack. Photo: Phil O’Brien

A customer present during the attack tended to Lindheimer, taking her to an urgent care clinic for 10 stitches as Cerutti called 911 and chased the perpetrator. “The police finally showed up 40 minutes later,” said Cerutti. The initial officers who arrived declared the incident out of their jurisdiction and passed the job to another local precinct before leaving. Domus is covered by NYPD from Midtown North, the next street south by the 10th Precinct and across 9th Avenue by Midtown South. “Meanwhile, the guy who attacked Nicki went south,” added Cerutti. Check out the map of this policing crossroads in our “Who ya gonna call? NYPD?” story in July 2020.

Despite the tepid response by the police, Lindheimer and Cerutti were immediately surrounded by neighbors who wanted to help. “The customer who was with us in the store took Nicki to the clinic and spent hours with her there,” said Cerutti. “Another customer came and stayed in the store while I was with the police looking for the guy on the street. And another customer came in and cleaned up broken glass in the store all day. All week, we’ve had people coming by, bringing flowers and wine and pies and making replacement donations for Ukraine — we are in such a lovely community.”

Several hours after the attack the suspect was located and arrested, which Cerutti and Lindheimer attribute to their building’s super. “Our super saw him in front of our doorway, and it ended up being two police officers from Midtown North and two from the other precinct that took him in,” added Cerutti. 

Fellow sidestreet store owner, Matt Fox from Fine and Dandy told us: “It’s just horrifying hearing what happened to Nicki and Luisa. Literally, the nicest ladies in the neighborhood (and Hell’s Kitchen retail pioneers). I guess it’s times like these when people come together and it’s heartwarming to see the support from the community. After all, Hell’s Kitchen is the last neighborhood in Manhattan with a small-town feel.”

Hell’s Kitchen storeowners stick together — Matt Fox from Fine and Dandy with Nicki and Luisa from Domus in September 2015. Photo: Phil O’Brien

The ordeal has made Lindheimer and Cerutti reconsider their (literal) open-door policy, if only for their own safety. “We are going to lock the door, and we hope that customers won’t give up on a small store because it’s locked. We’re asking everyone to be a little patient as we figure this out and open the door manually for visitors,” said Cerutti. Customers will be able to ring a bell for entry.

The two proprietors are happy to be back in businesses in the neighborhood that showed up for them when they needed it most. “I think after the stitches come out, the memories we’ll have will be of all the people that showed us love rather than what the man did that day,” said Cerutti. “I know it sounds corny, but the light pushes out the darkness, you know? Love wins.” 


Although Nicki and Luisa have pictures of the destruction at their store and injuries, they did not want to share them for this story. They said: “We do have photos but we’d rather focus on the good.”

Join the Conversation

13 Comments

  1. Oh no, this is the first time I am hearing about this. We LOVE Domus and go all the time to get special gifts for friends and family, I was just there last week. I cannot imagine anyone breaking into that sweet place, it’s really small — too many lost and damaged people on the streets here, we need real homes for them. Sending prayers and healing and loving wishes to all!!

  2. Sorry this happened to you. I been living in this area for 9 years and never heard or been to this store. I will be stopping by to purchase something and give a donation towards Ukraine. Hugs xoxoxo

  3. What is going on in this Neighborhood! It is Appalling to say the least! What can be done to stop all this Madness. Crime is rampant everywhere in this Midtown Section! Not safe to go out on the streets!!

  4. I love Domus and it’s 2 lovely owners! My friend who moved to Lisbon, read the story, sent the article to her friend in California, and she sent it to me. We all love these women and their store, which has products that cannot be found anywhere else in NYC. I’ll be up there ASAP to buy something and make a donation for Ukraine. It’s never to early to buy Christmas presents!!

  5. The City has done so much for restaurants – like allowing street sheds (free space), closing some streets for additional restaurant seating and more.
    But the City has done nothing for stores which are facing crime, high rents, and proliferation of chain stores like Target.

  6. Nicki and Luisa are the heart and soul of our block and community. A 40 minute response time for assault, battery and robbery is totally unacceptable and cannot be tolerated. Our block associations, HKNC, community board, law enforcement and the City of New York must work together to insure that social services and safety improve that the quality of life in our neighborhood is restored. Please get involved today.

    1. I AGREE , LET US GET INVOLVED, WHEN YOU SEE SOMETHING SAY SOMETHING, DONT WORRY IF YOUR POLITICALLY CORRECT OR NOT. THAT NO LONGER COUNTS,WE ARE AT A WAR TRYING TO KEEP OUR NEIGHBORHOOD SAFE, AND ANOTHER THING I FEEL MORE SYMPATHY TOWARDS THE VICTIMS WITH THE STORES, WHO WORK HARD, THEN I DO TOWARDS THE CRIMINALS, UNLIKE OUR IDIOT DA ALVIN BRAGG, I FEEL THERE SHOULD BE BAIL AND OR JAIL TIME IMMEDIATELY WHEN THE CRIME HAPPENS… SORRY IF I SOUND HARSH, I AM FED UP WITH MORE RIGHTS GIVEN TO CRIMINALS THAN GOOD HARD WORKING CITIZENS,, ENOUGH ALREADY.. CAROL HOLLENBECK

  7. Nicki and Luisa are two amazing women, two amazing friends. And Domus is all over our apartment. It’s the first place we go when looking for gifts. It’s terrible that this happened to them, and we wish Nicki a full and speedy recovery. And we’re grateful for all the love and support our Hells Kitchen Community continues to show them. Community is the key word. Let’s support ours.

  8. OMG. I have just heard from a friend in Minneapolis who sent the article to me. Nicki, I hope you are healing well. Please do keep that door locked. I wouldn’t have thought we would need such a precaution but in fact, clearly we do.

  9. I am equal parts heartsick and pissed that this happened to our sweet girlfriends Nicki and Luisa and their beautiful Domus. Every time I step foot outside my home, I am sad-mad at what I see: Homelessness, open-use drug addicts, and (seemingly) unmedicated mentally ill. I don’t know what the fix is…though a cop walking around the neighborhood might be a start? As I roll through our neighborhood, I will aim to keep in mind Nicki and Luisa’s open-heartedness and Love Pushes Out Darkness philosophy.

  10. I used to work and live in HK. Recent stories of violence and mayhem are so sad. Mayor Adams: what are you doing to better protect the residents of this city? And why was the police response so bungled?
    I wish those lovely women all the best.

  11. So scary to be a shopkeeper now. I’m sorry this happened in such a charming place, to two nice people. I’m sorry it happens to anyone.

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